Returns and Exchanges

Overview

Brixtol Textiles is doing what we can to reduce returns. Our reason for this is the unnecessary environmental impact caused in the transportation of orders. Another aspect is the high costs for shipping and handling. We encourage our customers to think again before ordering 2 sizes of the same style to compare which is a better fit for both the environment, and for smaller businesses. All Brixtol Textiles garments have measurement charts to help customers find the right size when purchasing from our site and if you have any trouble we are happy to help and advise you.

SECTION 1

OUR POLICY

If you’re not happy with your purchase or wish to change the size you can return it to us in Sweden within 14 days from the date of which you received your order. If you wish to exchange the garment for another colour, style or size this is also applicable on the grounds that there is available stock and/or the cost is equal to that of your order amount. If you return your order to us after the 14 days have passed we will deduct a handling and shipping fee of 200 SEK from your account and return the order to you.

SECTION 2

RETURN FEES

We offer a flexible refund/exchange process for our local and international wearers. All orders shipped from our warehouse in Sweden include parcel return post labels and any incurred fees/costs will be deducted on your refund total.

WITHIN THE EUROPEAN UNION

We offer free returns for purchases over 1499 SEK shipping within the European Union. If an item is below this amount we will deduct the return cost from your refund total. We will process the refund once goods have been received and inspected by our warehouse staff. Please find the return fee to be incurred below:

We offer Free Returns within the E.U when the product price exceeds 1499 SEK
Country PRICE
Albania
199
Austria
149
Belarus
199
Andorra
199
Belgium
149
Bosnia and Herzegovina
199
Bulgaria
149
Croatia
149
Cyprus
149
Czech Republic
149
Denmark
149
Estonia
149
Faroe Islands
199
Finland
149
France
149
GIP
199
Germany
149
Greece
149
Guernsey
199
Holy See
199
Hungary
149
Iceland
199
Ireland
149
Isle of Man
199
Italy
149
Jersey
199
Latvia
149
Liechtenstein
199
Lithuania
149
Luxembourg
149
Malta
149
Moldova Republic
199
Monaco
199
Montenegro
199
Netherlands
149
Norway
199
Poland
149
Portugal
149
Kosovo
199
North Macedonia
199
Romania
149
Russia
199
San Marino
199
Serbia
199
Slovakia
149
Slovenia
149
Spain
149
Svalbard and Jan Mayen
199
Sweden
79
Switzerland
199
Ukraine
199
United Kingdom
199
Åland Islands
199
OUTSIDE THE EUROPEAN UNION
We currently do not offer free returns on orders that are shipping outside of the European Union. Please find the specific fee to be incurred:
Armenia
519
Azerbaijan
519
Bahrain
519
Bangladesh
519
Bhutan
519
British Indian Ocean Territory
519
Brunei Darussalam
519
China
519
Georgia
519
Hong Kong
519
India
519
Indonesia
519
Israel
519
Japan
519
Kazakhstan
519
Kyrgyzstan
519
Lao
519
Lebanon
519
Macao
519
Maldives
519
Pakistan
519
Philippines
519
Saudi Arabia
519
Singapore
519
South Korea
519
Sri Lanka
519
Taiwan
519
Thailand
519
Turkey
519
United Arab Emirates
519
Uzbekistan
519
Viet Nam
519
Australia
519
Cook Islands
519
Fiji
519
French Polynesia
519
Kiribati
519
Nauru
519
New Caledonia
519
New Zealand
519
Niue
519
Norfolk Island
519
Papua New Guinea
519
Pitcairn
519
Samoa
519
Solomon Islands
519
Timor Leste
519
Tokelau
519
Tonga
519
Tuvalu
519
Vanuatu
519
Wallis and Futuna
519
Bonaire, Sint Eustatius and Saba
519
Canada
519
Greenland
519
Guadeloupe
519
Mexico
519
United States
519
Argentina
519
Bolivia
519
Brazil
519
Chile
519
Colombia
519
Ecuador
519
Falkland Islands (Malvinas)
519
French Guiana
519
Guyana
519
Paraguay
519
Peru
519
Suriname
519
Uruguay
519
Mayotte
519
Reunion
519
SECTION 3

CONDITIONS FOR RETURNS

Any purchased items are to be returned to us within a 14 day period from the day they were received. Items must be returned to us in the condition they were received and any indication of wear, exposure to outdoor elements, odor or damage will void your eligibility for a refund and/or exchange. Returns are reviewed by our warehouse staff who report upon the quality of goods sent back to us. In order for the goods to be eligible for refund, please make sure that:

  1. The product/s were purchased in the last 14 days.
  2. The Brixtol Textiles hangtag/s and labelling are completely intact.
  3. The return slip and receipt are included in the return package.
  4. The return must include any inclusive or promotional goods received.
  5. The order was processed on www.brixtoltextiles.com and handled by us.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. For more information please contact us at help@brixtoltextiles.com.

SECTION 4

HOW TO RETURN

All orders handled by us will contain a return slip, receipt of purchase and return shipping label. If you wish to return your garment, you will find all the necessary information in the package your order was received. In the event that you have lost or misplaced those documents, please contact help@brixtoltextiles.com.

  1. Place item/s in the package good/s were recieved
  2. Fill in the return slip recieved with your order
  3. Include the receipt and return slip in the package
  4. Make sure you seal the package securely.
  5. Send the return/exchange to the return address
  6. We will contact you as soon as we receive your return/exchange

loading

We use cookies to provide you with a personalize shopping, content and advertising experience. By clicking accept you consent to our use of cookies. Read our Privacy Policy for more information.